Our Opening Hours Are Monday - Friday 9:30am - 4.00pm. You can reach us on 07966 032 268


At times when a Pandemic threatens our lives and health, The Pavilion Project understand that keeping staff, service users and families safe is our highest priority. Outlined below are the procedures to be followed in the day service setting and are for the protection of everyone involved. These procedures will remain in place whilst the Coronavirus or other Pandemic remains a threat to our health and society, and until the UK government advises on any relaxation of protective measures.

Please support me in implementing these measures in the interests of safety for all concerned.

Drop off and Collection

Parents, carers or other family members will be asked not to enter the setting. If you need to discuss any concerns or issues please telephone or email me so these can be discussed.




Social Distancing

Illness and Infection

Emotional Support

The service manager and team leaders will work with families in whatever way possible to support and reassure them through this difficult period.


Hours, Fees and Attendance

Hours of provision will resume as per the conditions agreed in our contract from week commencing Monday 20th July and service users will be charged full price for the day (s) they attend. In order to reserve a place and to ensure the sustainability of my business, the retainer fee will remain in place for non-attended days. The building will be open from 9.30 a.m. until 3.30 p.m. and these hours will remain in place until restrictions are lifted. This will allow staff time to ensure that all areas have been cleaned down and fit for purpose.

Please be aware that an individual’s place is at risk if payments are not kept up to date. If you have any concerns regarding payment or the terms of our contract, please do not hesitate to discuss them with me or with the local authority Direct Payment or Social Care Teams.

Failure to follow government advice, official health guidelines, or refusing to support me with implementing the protective measures outlined in this policy will be taken very seriously and may result in the immediate termination of our contract.

Parents/carers will be required to sign the disclaimer and agreement laid out in accompanying letter. If no agreement is reached at this time then the service user will not be able to return to the Pavilion Project until this is done.

The service manager will continue to keep up to date with the latest government and health advice and where necessary update procedures and notify families / carers of any changes.

If you have any questions regarding coronavirus management procedures within The Pavilion Project setting, please do not hesitate to call discuss them further.

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